Questions? We have answers. If you can’t find what you’re looking for, go ahead and email us at
hello@cintamauve.com
Before ordering
Who are these invitations for?
Our invitations are for couples who want beautiful semi-custom designs that reflect their unique wedding themes, from sleek and modern to vibrant styles.
Do you have samples available?
We don’t have samples available, but I’m working on it!
Can I see a proof of the design before I order?
We provide design proofs only after the first payment is completed, ensuring they align perfectly with your preferences.
Customization
What can I customize?
Personalize your selected design with customized wording, fonts, and colors. Upgrade to include a custom logo or semi-custom layout, starting from RM80.
Can I change the layout?
Yes, layout changes are available as part of a collection upgrade to Semi-Custom Design for RM80. However, please note that not all designs support layout adjustments.
Can I order digital invitations only?
Digital invitations can only be ordered with printed invitations as a bonus.
Does the digital invitation include RSVP?
The digital invitation does not include an RSVP feature. However, you can add one by upgrading to a custom website with your own domain for RM420. If you’d like to know more, drop me a message here!
What’s included in a wedding collection?
Each wedding collection includes an invitation card printed with standard printing and premium 120gsm envelopes. Additional embellishments can be upgraded or purchased separately.
What embellishments do you offer?
Each design collection offers unique embellishment options, available to add according to your needs.
Design Process
How many feedback rounds are included?
We offer three free rounds of feedback for revisions. Additional rounds will incur extra charges.
Can I make changes after placing my order?
Changes are allowed during the design phase within the two feedback rounds. Once the design moves to production, no further changes can be made.
Will I see proof of design before printing?
Yes, you will see a digital proof of the design before printing. Production will only begin after we receive your written approval on the final design.
Pricing and Payment
How does the payment work?
A 50% deposit is required to start your order, with the remaining 50% due after design approval to begin production and shipping.
What’s the refund policy?
We understand that plans can change. Our refund policy is as follows:
- 100% Refund: If the design process hasn’t started.
- 70% Refund: If design proofs have been shared but not approved.
- No Refunds: Once production begins, due to the custom nature of our products.
Timing
When should I order my invitations?
We recommend starting the design process 4-5 months before you need to mail your invitations. This timeline allows ample time to choose your design, finalize wording, make adjustments, and ensure high-quality production. Sending invitations early helps your guests plan accordingly, especially those traveling.
How long will the order take?
With prompt feedback, the entire process typically takes 6-8 weeks, not including weekends and public holidays, and encompasses design, printing, and assembly.
Logistics
How many invitations should I order?
When planning your order, consider the number of guest households. Some may receive one invitation, while others may need multiple. It’s wise to order extra invitations for emergencies, keepsakes, or photography.
Do you offer international shipping?
Yes, we offer international shipping. However, free shipping applies only to Malaysian orders, and international shipping fees are billed separately.
Do you offer pre-assembling services for the collections?
Yes, we offer pre-assembling services for invitations. This means we assemble all the components of the invitations to ensure they are high quality and ready to go. Once pre-assembled, you only need to stamp, seal, and send them out to your guests.
How do I share the final wording for my wedding stationery?
Once your first payment is made, we’ll send you a template to easily provide all necessary details for your wedding stationery.
Other
Do you offer day-of designs or Ceremony & Reception Essentials for wedding stationery?
Yes! We offer both Ceremony & Reception Essentials and day-of designs to extend your wedding theme across menus, place cards, signage, and more. For inquiries, reach us at hello@cintamauve.com.
What should I do if I have a question that is not answered in this FAQ section?
We’d love to assist! Just drop us a message at hello@cintamauve.com, and we’ll respond within 24 to 48 hours.